Birch Support
How can we help?
Thoughtful support at every step — from placing an order to finding the right next thing for your family.
Browse by topic
Orders & Delivery
From confirmation to your doorstep.
Returns & Exchanges
Flexible support when something isn't right.
Registry & Gifting
Help with the registry your family wants.
Parenting Tools
Support beyond the purchase.
Most asked
Where is my order?
Check real-time delivery status anytime on the order tracking page. You'll see the latest updates and estimated arrival as soon as your order ships.
When will my order ship?
Most orders ship within 1–2 business days. You'll get a confirmation email with tracking information once it's on its way. See our shipping page for full timelines.
How do I start a return?
Visit our returns page and follow the steps. Birch offers a 90-day return window, and returns are free — we provide the return shipping label at no cost to you.
When will I receive my refund?
Refunds are typically processed within 3–5 business days of us receiving your return. You'll receive an email confirmation once the refund has been issued. See the full timeline on our returns page.
How do I build or find a registry?
You can create or edit a registry from your account at any time. To shop for someone else, use our registry search to look up by name.
Can BirchAI help with my order?
Yes — BirchAI can track your order, help initiate a return, answer product questions, and more. Open BirchAI anytime to get started.
Still need a hand?
BirchAI can help with most questions instantly. For anything more personal, our support team is here to make it right.
Average response time: within 1 business day