Birch Support
How can we help?
Thoughtful support at every step — from placing an order to finding the right next thing for your family.
Browse by topic
Orders & Delivery
From confirmation to your doorstep.
Returns & Exchanges
Flexible support when something isn't right.
Registry & Gifting
Help with the registry your family wants.
Parenting Tools
Support beyond the purchase.
Most asked
Where is my order?
Check real-time delivery status anytime on the order tracking page. You'll see the latest updates and estimated arrival as soon as your order ships.
When will my order ship?
Most orders are processed within 1 business day, and delivery typically takes 2–5 business days. Some items ship directly from the brand. You'll get a confirmation email with tracking once it's on its way. See our shipping page for full details.
How do I start a return?
Visit our returns page and follow the steps. Most items have a 90-day return window on unopened items, and return shipping is free on most items. Some brands set their own terms, such as a shorter window or Final Sale — where they differ, they're shown on the product page and apply instead.
When will I receive my refund?
Once your return is approved, your refund is issued to your original payment method within 10 business days. If more than 15 business days have passed, contact us. See the full timeline on our returns page.
How do I build or find a registry?
You can create or edit a registry from your account at any time. To shop for someone else, use our registry search to look up by name.
Can BirchAI help with my order?
Yes — BirchAI can track your order, help initiate a return, answer product questions, and more. Open BirchAI anytime to get started.
Still need a hand?
BirchAI can help with most questions instantly. For anything more personal, our support team is here to make it right.
Average response time: within 1 business day