Simple, flexible returns — designed around you.

A 90-day return window on unopened items.

We offer a generous 90-day return policy on unopened items, so you have the time and flexibility to make the right decision for your family.

If a product doesn't meet your expectations, you can initiate a return within 90 days of delivery. To be eligible, items must be unopened, unused, and in their original packaging. For health and safety reasons, items that have been opened — such as feeding, bath, or personal-care products — may not be eligible for return.

Best of all, returns are completely free — we cover the cost of return shipping, so you never pay to send an item back.

Once we receive and inspect your return, your refund is issued to your original payment method within 5–10 business days. There are no restocking fees. You don't need to mail anything yourself — the prepaid label we generate routes each item to the correct Birch or brand-partner returns address automatically.

Start your return in seconds.

You can initiate a return directly from your order page. Once your return is requested:

• A free return shipping label is generated instantly — you never pay to send items back
• You'll receive clear instructions for sending the item back
• Your return will be processed promptly once received

Need something different? We've got you.

If you'd prefer a different product, we're happy to help you exchange your order. Once your return is initiated:

• You can request an exchange for another item
• We'll ship your replacement quickly after confirmation

Our goal is to ensure you end up with exactly what's right for your family.

Support, powered by BirchAI.

BirchAI is here to make returns and exchanges even easier — available whenever you need it, with no wait times.

You can use BirchAI to:

• Start a return
• Check return or refund status
• Get help choosing a replacement product
• Answer common questions instantly

It's designed to simplify every step of your experience.

We're here for you.

If you have any questions about returns, exchanges, or your order, our team is always ready to help.

We're committed to making every experience with Birch feel effortless, thoughtful, and supportive.