Simple, flexible returns — designed around you.

A 6-month return window.

We offer a generous 6-month return policy so you have the time and flexibility to make the right decision for your family.

If a product doesn't meet your expectations, you can initiate a return within 6 months of delivery. Our goal is to make the process simple, transparent, and stress-free.

Start your return in seconds.

You can initiate a return directly from your order page. Once your return is requested:

• A prepaid return shipping label can be generated instantly
• You'll receive clear instructions for sending the item back
• Your return will be processed promptly once received

Need something different? We've got you.

If you'd prefer a different product, we're happy to help you exchange your order. Once your return is initiated:

• You can request an exchange for another item
• We'll ship your replacement quickly after confirmation

Our goal is to ensure you end up with exactly what's right for your family.

Support, powered by BirchAI.

BirchAI is here to make returns and exchanges even easier — available whenever you need it, with no wait times.

You can use BirchAI to:

• Start a return
• Check return or refund status
• Get help choosing a replacement product
• Answer common questions instantly

It's designed to simplify every step of your experience.

We're here for you.

If you have any questions about returns, exchanges, or your order, our team is always ready to help.

We're committed to making every experience with Birch feel effortless, thoughtful, and supportive.