Simple, flexible returns — designed around you.

A 90-day return window on unopened items.

Most items come with our generous 90-day return policy on unopened items, so you have the time and flexibility to make the right decision for your family. Some brands set their own terms — see Brand-specific terms below.

If a product doesn't meet your expectations, you can initiate a return within 90 days of delivery, unless its product page states a different window. To be eligible, items must be unopened, unused, and in their original packaging. For health and safety reasons, items that have been opened — such as feeding, bath, or personal-care products — may not be eligible for return.

On most items, returns are free — we cover the cost of return shipping, so you don't pay to send an item back.

Once your return is approved, your refund is issued to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it; if more than 15 business days have passed, contact us. Most items carry no restocking fee. You don't need to mail anything yourself — the prepaid label we generate routes each item to the correct Birch or brand-partner returns address automatically.

Brand-specific terms.

Some brands set their own return terms. That can mean a shorter return window (for example 14 or 30 days), different return-shipping costs, or Final Sale. Where a product's terms differ, they're shown on its product page — tap the returns badge for details — and those terms apply instead of the defaults above.

• Final Sale items are marked on the product page and at checkout, and can't be returned or exchanged
• Some items have a shorter cancellation window — as little as 1 hour after ordering for certain final sale and made-to-order items
• If any item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery and we'll make it right — this includes Final Sale items

Start your return in seconds.

You can initiate a return directly from your order page. Once your return is requested:

• A return shipping label is generated instantly — free on most items
• You'll receive clear instructions for sending the item back
• Your return will be processed promptly once received

Need something different? We've got you.

If you'd prefer a different product, the fastest way to get it is:

• Start a return for the item you have
• Once your return is accepted, place a separate order for the new item

Final Sale items can't be exchanged.

Our goal is to ensure you end up with exactly what's right for your family.

Support, powered by BirchAI.

BirchAI is here to make returns and exchanges even easier — available whenever you need it, with no wait times.

You can use BirchAI to:

• Start a return
• Check return or refund status
• Get help choosing a replacement product
• Answer common questions instantly

It's designed to simplify every step of your experience.

We're here for you.

If you have any questions about returns, exchanges, or your order, our team is always ready to help.

We're committed to making every experience with Birch feel effortless, thoughtful, and supportive.