Simple, fast, and reliable delivery.

Shipping, thoughtfully handled.

At Birch, we believe getting your order should be just as seamless as choosing it.

• Orders are processed within 1 business day
• Free shipping across the continental United States
• Delivery typically arrives within 2–5 business days
• Carriers include USPS, UPS, and FedEx, selected by item and destination
• We currently ship within the United States only

Birch is a curated marketplace. Some items ship from our facility, while others ship directly from the vetted brand partners in our catalog. In either case, your order is covered by the same Birch shipping, tracking, and return protections, and you'll always receive tracking once it's on its way.

Track your order with ease.

Once your order ships, you will receive a confirmation email with tracking details. You can track your shipment directly through your order confirmation email or via the link below.

Your tracking page includes:

• Real-time shipment status
• Estimated delivery date
• Carrier updates

Get answers instantly with BirchAI.

BirchAI is designed to make your shopping and post-purchase experience easier — available whenever you need it, no wait times required.

You can use BirchAI to:

• Check order status
• Get delivery updates
• Answer product-related questions
• Resolve common concerns quickly

It's like having a dedicated support assistant — always on, always ready.

We're here when you need us.

If you have questions about your order, shipping, or anything else, our team is ready to help.

We aim to respond promptly and ensure every experience with Birch feels effortless and reassuring.