Política de reembolso

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. Some products have a different return window or are marked Final Sale — where a product page states its own return or cancellation terms, those terms apply to that product instead of the defaults below.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, apply for a return from your orders page or contact us at support@birchstore.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@birchstore.com

Damages and issues
Please inspect your order upon delivery and contact us within 7 days of receiving it if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. This applies to all orders, including final sale items and items with a shorter return window.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Product-specific return windows and final sale items

Some brands and products have their own return terms. Where a product page states a different return window (for example, 14 or 30 days instead of 90), return-shipping cost, or restocking fee, those terms apply to that product. Some products are sold as final sale and cannot be returned or exchanged — these are marked Final Sale on the product page and at checkout (for example, furniture and made-to-order items from certain brands such as Kalon Studios). Final sale items and items with a shorter window are still covered under "Damages and issues" above: if the item arrives defective or damaged, or is not what you ordered, contact us at support@birchstore.com within 7 days of delivery and we will make it right.

Cancellations
Orders can be cancelled from your orders page while they are still eligible for cancellation. Some products have a shorter cancellation window than others — as little as 1 hour after ordering for certain final sale and made-to-order items — and the applicable window is stated on the product page. Once that window closes, the order cannot be cancelled and the product’s return terms apply.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Final sale items cannot be exchanged.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@birchstore.com